Manage Account

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All activity in your account will appear here. Top up your credit and pay securely for your puppy through our website.

Make a deposit

Fill out the form below to add money to your account. The balance will appear in your account within a few minutes after the payment is confirmed. You can also request a refund at any time.

Request A Refund

  • Refunds will be made using the same payment method you used for your transaction. In some cases we can issue you a refund by another means. You will however need to verify your identity.
  • Refunds typically take approximately 3-5 business days after an order is canceled or a return is processed.
  • The exact time frame may vary depending on your bank and the payment method you choose. Fill out the form below to request a refund.

Request Refund

  • For security reasons, refunds will only be made to the account from which the payment was made. Once we receive your refund request, it will take 3 to 5 business days to complete it.
  • This field is for validation purposes and should be left unchanged.

Get Help

Contact customer support directly by clicking the chat icon at the bottom of this page. You can communicate with customer support in realtime.